University of Maryland School of Medicine

Department of Emergency Medicine

University of Maryland School of Medicine Department of Emergency Medicine

Administrative Staff Profile

Melisa Hayes

MBA
Executive Assistant

Primary Clinical Site

Paca Pratt Office

On Staff Since: 2010

Academic Activities and Responsibilities

• Physician Schedule:
o Manage Tangier Schedule for UMMC – fill shift holes
o Develop Sick Call and Faculty Schedule
o Ensure Faculty are meeting contracted clinical hours obligation

• Compile Quarterly Quality Metric Indicators for UMMC:
o Total visit volume
o Admissions
o Left Without Being Seen
o Yellow/Red Alert Hours
o Core Measures (Pneumonia, Acute MI, etc)

• Incomplete Chart Summary:
o Disseminate weekly list to Faculty, Residents, Off-Service Residents, NPs
o Follow up with individual Faculty, Residents, NPs regarding compliance

• Monthly Faculty Meetings:
o Prepare agenda
o Obtain clinical information from Director of the Patient Placement Center
o Distribute hand-outs
o Develop and distribute minutes

• Solicit feedback, tabulate, submit resident evaluations using E*Value:
o Internal Medicine
o Good Samaritan Internal Medicine
o Psychiatry
o Ob/GYN
o Family Medicine
o Memorial Hospital - York

• Maintain Dr. Winters’ calendar:
o Interact with a variety of administrative personnel throughout UMMC to schedule ED related meetings.
o Travel arrangements and CME paperwork for Grand Rounds/Conference invitations

• Maintain ED Conference room calendar

• Quality Assurance
o Research/print/distribute charts on Procedural Sedation patients
o Research/print/distribute charts on Peer Review
o Research/print charts regarding Patient Complaints
o Mail QA Letters regarding Laboratory or Radiology discrepancies

• Assist with ED Chart preparation – Derryl Johnson

• Maintain office supplies

Research Interests

Contact me to:
• Schedule a meeting with Dr. Winters
• Reserve the ED conference room
• Inquire re: UMMC ED Physician Schedule